Meals on Wheels Client Satisfaction Survey:
As a means of program evaluation, the Meals on Wheels Committee
of the Victorian Order of Nurses conducts a confidential Client Satisfaction
Survey every two years to determine the opinion of individuals currently
receiving meals about the quality of the meals and service provided.
The last survey was completed in the Spring of 1999, and the questions and answers are as follows.
1) Overall, are you satisfied with the Meals on Wheels Service?
| Response | Number | Percent |
| Yes | 86 | 97% |
| No | 2 | 2% |
| No Response | 1 | 1% |
With 97% of our clients responding positively, it is encouraging to know that, overall, we are providing a satisfactory service to those receiving it.
2) Are the meals hot when you receive them?
| Response | Number | Percent |
| Yes | 85 | 96% |
| No | 3 | 3% |
| No response | 1 | 1% |
Ninety-six percent of clients say that the temperature of the meal is fine. We have tried to ensure that meals remain at the proper temperature by requesting that the meal providers adhere to the 11am meal pick-up time, and that the delivery routes are not too long.
3) Is the size of the meal right for you?
| Response | Number | Percent |
| About right | 77 | 87% |
| Too much | 7 | 8% |
| Too little | 4 | 4% |
| No response | 1 | 1% |
Overall, most clients indicated that the size of the meal was about right.
4) Is the kind of food served what you like?
| Response | Number | Percent |
| Yes | 73 | 82% |
| No | 14 | 16% |
| No response | 2 | 2% |
Client satisfaction with the type of food served is overall 82% satisfied. As an extension of this question, clients were given the opportunity to comment on their individual likes and dislikes, and we received very useful information which will be shared with the meal providers about some of the specific requests that have been made.
5) Do you like having the volunteers come in with the meals?
| Response | Number | Percent |
| Yes | 82 | 92% |
| No | 6 | 7% |
| No Response | 1 | 1% |
The most common theme in the comments section of the survey is about the "wonderful volunteers".
6) Is the cost of the meal too much?
| Response | Number | Percent |
| Yes | 4 | 4% |
| No | 83 | 93% |
| No response | 2 | 3% |
7) Who prepares food for you on days that you don't get meals?
| Response | Percent |
| Self | 59% |
| Family | 31% |
| Friend | 11% |
| Homemaker | 16% |
| No food | 1% |
| Other | 6% |
8) If a slice of bread and a small carton of milk was available at an added cost of $0.50, would you be interested in receiving these items?
| Response | Number | Percent |
| Yes | 7 | 8% |
| No | 81 | 91% |
9) If hot soup was available in addition to your meals, for the added cost of $0.75, would you want to receive it?
| Response | Number | Percent |
| Yes | 20 | 22% |
| No | 68 | 76% |